A. Privacy Policy

1. Personal Information Privacy Policy

There are many ways you will use our services – to search and share information, to communicate with others or create new content. When you share information with us, such as creating a smarttax ID account, we can better serve you, such as introducing information, shipping goods... When you use our services, we want to clearly state how we will use and protect your information. Our privacy policy will describe:

Please read this document, if you have any questions, please contact us.

2. Scope of Information Collection

We collect information that we believe is necessary because you provide it to improve user service. We also use cookies, tracking pixels and similar technologies from third-party partners such as Google, Facebook, Adroll. Cookies are small data stored in your browser to optimize your experience; including storing your information for subsequent logins, and providing suitable advertising patterns and benefits for you.

3. Scope of Information Use

From the collected information, we will use it to improve our services. Your information will be stored for the duration of your use of our services. We use stored user information to exchange, interact with posts to enhance website quality. In addition, we may share information with government agencies or partner companies supporting fraud prevention or investigation when requested by law. We commit not to sell, use, share personal information that users provide for any other purposes.

4. Commitment to Customer Privacy

We have tried to secure user information from unauthorized access, change, destruction of invalid data. Especially we encrypt many services with SSL. We commit not to sell, share or lead to disclosure of your personal information for commercial purposes violating our commitments recorded in this privacy policy. We understand that your rights to protect personal information are also our responsibility so in any case of questions, comments related to our privacy policy, please contact via phone: 1900 1578 or email: support@smattax.vietsunco.com.

5. Changes

Our privacy policy may change over time to meet changes in laws or our services. Smarttax's general policy includes user information privacy policy, website usage terms and payment terms. Please read carefully the terms and policies below before using the website or sending any personal information to us.

B. Cookie Statement

We use cookies for several purposes, including: user authentication, remembering user preferences and settings, determining content popularity, providing and measuring the effectiveness of advertising campaigns, analyzing website traffic and trends, and generally understanding online behaviors and interests of those interacting with our services. Cookies help us provide, protect, and improve the services of the smarttax.vn website, such as by personalizing content, adjusting and evaluating advertisements, and providing a safer experience.

1. User Information Authentication:

We use cookies to verify your account and identify when you log in to help you access smarttax.vn services more easily, and to display appropriate features and experiences for you. Service integrity, website, and security: We use cookies to help keep your account, data, and services secure. We also use cookies to prevent policy violations or otherwise reduce our ability to provide our services.

2. Advertising, Recommendations, Details, and Ratings:

We use cookies to help us display advertisements and make recommendations from businesses and other organizations to those who may be interested in their products, services, or goals.

3. Website Features and Services:

We use cookies to enable features that help provide Smarttax services. We also use cookies to help provide content tailored to you. Smarttax does not use cookies to store information about visitor preferences or record specific user information on pages visited.

C. Disclaimer

The smarttax.vn website is for informational purposes only. We do not accept any legal responsibility arising from the use of this information. We always strive to verify information before it is provided to readers. smarttax.vn This information is for information purposes only. We do not accept any liability arising from the use of this information. We always endeavour to verify information before it is provided to readers.

D. Copyright Regulation

All intellectual property rights (registered or unregistered), information content, and all designs, texts, graphics, software, images, videos, music, sounds, software compilations, source code, and underlying software are our property. All content on the website is protected by Vietnamese copyright laws and international conventions. Copyrights are reserved. You may not use any program, tool, or other form to interfere with the system or modify data structures. The website also strictly prohibits the distribution, transmission, or advocacy of any activities aimed at interfering, destroying, or intruding into system data. Individuals or organizations violating this will forfeit all rights and may be prosecuted if necessary by law.

E. Complaint Handling Procedure

1. General Principles:

Customers using Smarttax services are guaranteed legal rights according to the agreements in contracts and legal regulations. Any inquiries or complaints from customers regarding service quality are promptly received and resolved in a spirit of fairness and goodwill. The maximum resolution time is within 10 days. Receipt and resolution of customer complaints are recorded and responded to in writing or by other means if necessary. Compliance is strictly according to current legal regulations.

2. Process for Resolution:

Step 1: Receipt of Feedback, Complaints

When there are questions or complaints about service quality, customers contact Smarttax through the following methods:

Meeting directly with the Customer Care Department at the company's office or contacting the Customer Care Department via:

Sending a request/complaint letter by post: P.702A, 7th Floor, Centre Point Building – 106 Nguyen Van Troi, Ward 8, Phu Nhuan District. If customers contact directly, Smarttax will create a "Receipt of Information" record to note the incident, feedback, and customer requests.

Step 2: Resolution

Individuals and departments authorized by Smarttax regulations proceed to check and verify customer complaints to provide a final result.

Step 3: Response to Customers

After checking and verifying the results, SMARTTAX JOINT STOCK COMPANY will respond to customers through various means: phone calls, direct meetings, sending response letters, emails... depending on the initial complaint method. In cases where customers do not agree with the resolution result: within the next 7 days, the functional department is responsible for rechecking the initial complaint information and responding to the customer.

Step 4: Closure of Complaints

After the Functional Department has completed the complaint resolution, the Customer Care Department will contact and survey customer satisfaction regarding that information. Record information files and close complaints.

bao mat thong tin

A. Privacy Policy

1. Personal Information Privacy Policy

There are many ways you will use our services – to search and share information, to communicate with others or create new content. When you share information with us, such as creating a smarttax ID account, we can better serve you, such as introducing information, shipping goods... When you use our services, we want to clearly state how we will use and protect your information. Our privacy policy will describe:

  • The information we will collect and the reasons for collecting that information.
  • How we will use this information.

Please read this document, if you have any questions, please contact us.

2. Scope of Information Collection

We collect information that we believe is necessary because you provide it to improve user service. We also use cookies, tracking pixels and similar technologies from third-party partners such as Google, Facebook, Adroll. Cookies are small data stored in your browser to optimize your experience; including storing your information for subsequent logins, and providing suitable advertising patterns and benefits for you.

3. Scope of Information Use

From the collected information, we will use it to improve our services. Your information will be stored for the duration of your use of our services. We use stored user information to exchange, interact with posts to enhance website quality. In addition, we may share information with government agencies or partner companies supporting fraud prevention or investigation when requested by law. We commit not to sell, use, share personal information that users provide for any other purposes.

4. Commitment to Customer Privacy

We have tried to secure user information from unauthorized access, change, destruction of invalid data. Especially we encrypt many services with SSL. We commit not to sell, share or lead to disclosure of your personal information for commercial purposes violating our commitments recorded in this privacy policy. We understand that your rights to protect personal information are also our responsibility so in any case of questions, comments related to our privacy policy, please contact via phone: 1900 1578 or email: support@smattax.vietsunco.com.

5. Changes

Our privacy policy may change over time to meet changes in laws or our services. Smarttax's general policy includes user information privacy policy, website usage terms and payment terms. Please read carefully the terms and policies below before using the website or sending any personal information to us.

B. Cookie Statement

We use cookies for several purposes, including: user authentication, remembering user preferences and settings, determining content popularity, providing and measuring the effectiveness of advertising campaigns, analyzing website traffic and trends, and generally understanding online behaviors and interests of those interacting with our services. Cookies help us provide, protect, and improve the services of the smarttax.vn website, such as by personalizing content, adjusting and evaluating advertisements, and providing a safer experience.

1. User Information Authentication:

We use cookies to verify your account and identify when you log in to help you access smarttax.vn services more easily, and to display appropriate features and experiences for you. Service integrity, website, and security: We use cookies to help keep your account, data, and services secure. We also use cookies to prevent policy violations or otherwise reduce our ability to provide our services.

2. Advertising, Recommendations, Details, and Ratings:

We use cookies to help us display advertisements and make recommendations from businesses and other organizations to those who may be interested in their products, services, or goals.

3. Website Features and Services:

We use cookies to enable features that help provide Smarttax services. We also use cookies to help provide content tailored to you. Smarttax does not use cookies to store information about visitor preferences or record specific user information on pages visited.

C. Disclaimer

The smarttax.vn website is for informational purposes only. We do not accept any legal responsibility arising from the use of this information. We always strive to verify information before it is provided to readers. smarttax.vn This information is for information purposes only. We do not accept any liability arising from the use of this information. We always endeavour to verify information before it is provided to readers.

D. Copyright Regulation

All intellectual property rights (registered or unregistered), information content, and all designs, texts, graphics, software, images, videos, music, sounds, software compilations, source code, and underlying software are our property. All content on the website is protected by Vietnamese copyright laws and international conventions. Copyrights are reserved. You may not use any program, tool, or other form to interfere with the system or modify data structures. The website also strictly prohibits the distribution, transmission, or advocacy of any activities aimed at interfering, destroying, or intruding into system data. Individuals or organizations violating this will forfeit all rights and may be prosecuted if necessary by law.

E. Complaint Handling Procedure

1. General Principles:

Customers using Smarttax services are guaranteed legal rights according to the agreements in contracts and legal regulations. Any inquiries or complaints from customers regarding service quality are promptly received and resolved in a spirit of fairness and goodwill. The maximum resolution time is within 10 days. Receipt and resolution of customer complaints are recorded and responded to in writing or by other means if necessary. Compliance is strictly according to current legal regulations.

2. Process for Resolution:

Step 1: Receipt of Feedback, Complaints

When there are questions or complaints about service quality, customers contact Smarttax through the following methods:

Meeting directly with the Customer Care Department at the company's office or contacting the Customer Care Department via:

  • Phone: 19001578
  • Email: info@smattax.vn

Sending a request/complaint letter by post: P.702A, 7th Floor, Centre Point Building – 106 Nguyen Van Troi, Ward 8, Phu Nhuan District. If customers contact directly, Smarttax will create a "Receipt of Information" record to note the incident, feedback, and customer requests.

Step 2: Resolution

Individuals and departments authorized by Smarttax regulations proceed to check and verify customer complaints to provide a final result.

Step 3: Response to Customers

After checking and verifying the results, SMARTTAX JOINT STOCK COMPANY will respond to customers through various means: phone calls, direct meetings, sending response letters, emails... depending on the initial complaint method. In cases where customers do not agree with the resolution result: within the next 7 days, the functional department is responsible for rechecking the initial complaint information and responding to the customer.

Step 4: Closure of Complaints

After the Functional Department has completed the complaint resolution, the Customer Care Department will contact and survey customer satisfaction regarding that information. Record information files and close complaints.